Frequently Asked Questions
Everything you need to know about ordering, shipping, returns, sizing and care. Can't find your answer? We're happy to help.
Orders
Browse the shop, select your options, add pieces to your bag and complete payment through WooCommerce Checkout. You'll receive an order confirmation by email.
Contact us as quickly as possible. If the order has not been processed yet, we'll do our best to help.
Use the Track Order page with your WooCommerce order ID and billing email.
Shipping
Shipping methods and prices are configured in WooCommerce and shown at checkout based on your destination and cart.
Available delivery methods and estimates are shown at checkout.
Returns & Exchanges
We offer a 30-day return window on eligible items in their original, unworn condition with tags attached.
Contact us with your WooCommerce order number and we’ll help with the next steps.
Sizing & Fit
Each product page includes available sizes and links to our Size Guide. Measurements refer to body size, not garment size.
Contact us about a return or exchange within the return window.
Product Care
Each product page lists specific care instructions. Follow the garment label first, especially for natural fibres.
Account & Payments
The payment methods currently enabled in WooCommerce are shown securely at checkout. These can include card, wallet, bank or other gateways depending on store configuration.
Payments are handled by the WooCommerce payment gateway you select at checkout. Card details are handled according to that gateway’s security flow and are not stored by this theme.